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DELIVERY & SHIPPING
Delivery Time= Processing Time + Shipping Time
We ship worldwide. If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.
Location We Ship To
We ship worldwide. If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.
PROCESSING TIME
Processing time differs from product to product. All items are made-to-order and request 3-5 business days to handcraft.
SHIPPING TIME
Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within these time frames that are listed on each product page.
|
Method |
Production Time |
Estimated Time of Arrival |
Price |
|
Standard Shipping ($0.00 - $49.99) |
1-3 days | 11-19 workdays | $5.99 |
|
Standard Free Shipping (For orders $50 and up) |
1-3 days | 11-19 workdays | Free |
|
Expedited Shipping (Do not use PO box address) |
1-3 days |
5-8 workdays |
$29.99 |
SHIPPING INFORMATION
Please note that the shipping address will be taken from PayPal records (PayPal checkout model). If your shipping address is different from your billing address, please specify this during checkout.
The address can be changed before we ship your orders. However, we are unable to change the shipping method or address once we ship your orders.
Please note that it is the customer's responsibility to provide us with a correct and complete shipping address.
Please provide recipient’s first and last name, phone number and residential or office address in case we are unable to deliver the package successfully.
Regarding potential delivery delay due to the impact of COVID -19, please consider to place your order earlier incase you can't receive the package in time.
TRACKING AN ORDER
You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier's package-tracking site. If you require further tracking information, please contact us.
When your orders are shipped, you will receive a shipping notification email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped.
Refund & Cancellation
When it comes to hand made item/ personalize item, the production will involve a lot of complicating process which includes Design, Melting, Shaping, Engraving, Polishing and Electroplating. Therefore, a single mistake could consume a lot of time and money. In order to get both Buyer and Seller’s interest protected, we come out with a refund & cancellation policy as below:
If there is any changes to be made to your order (For example: name, color or size), we would gladly to help you change it as long as the production process has not begin. Kindly contact us immediately, best within 24 hour if you wish to do any changes to your order. We will start to process your order using the detail provided from the “order note” with 24 hour of the order created.
Once production has begin, cancellation that is made will subject to 30% restocking fee, based on item’s price. This means that we will only refund you partially, giving you back the 70% of the payment made. The reason is because the item is made to order, it can no longer resold as new. Restocking fee often includes raw material used, human cost and handling fee.
If you had ordered but didn’t provide any information such as “Name” at the “Order Note” We will hold your order until we are further notified on what to do. If you wish to cancel at this time, we will give you 100% refund since we haven’t begin the production yet.
Due to High Demand &Custom Made Item would undergo complicating production process, please allow 3-5 business days for us to produce your goods (excluding shipping time). No Cancellation can be made once the item has been shipped out.
If you received damaged goods/ faulty goods due to seller mistake, we will fully refund to you or resend a new item for you as a compensation. No need to be return. Please contact us within 7 days Business days of receiving the parcel. We will handle your return request and arrange the replacement for you within 60 days.
All Dispute Refund will be paid within 1 week from the date of cancellation.
The Policy begins from the time you make the purchase.
We Do not accept return or issue the refund if:
Your order does not meet with your expectation due to factors within your control (e.g. sending wrong product information to seller due to typo error, select wrong font, choosing wrong size and metal color)
Your order does not arrive due to factors within your control (providing wrong recipient’s name, wrong address, etc)
Your order does not arrive due to exceptional circumstances outside our control (e.g. order delayed by shipping company, delayed by a natural disaster, item not cleared by customs).
You don’t need the item anymore for personal reasons.
All the non-quality problems of customized item are not refundable (Rough Handling Delicate Item upon receive the parcel)
EXCHANGE & RETURN
At Fanery Sue, We ship worldwide and fully aware that things might gone wrong during the delivery process. We always Strive our Best to Provide Our Clients the Best Shopping Experience Online we can. We come out with the following solutions if you’re not happy with the purchase:
If you have an issue upon receiving the goods (faulty or damaged), kindly snap pictures of damaged goods and send an email to Customer Care(Support@fanerysue.com) for us to follow up with your case. Please contact us within 7 Business days of receiving the parcel, we will arrange to do the Craft a New one for you Absolutely Free within 60 days. Failing to respond or provide information required within the time period will be treated as item received in good condition.
We will not be responsible to any Mishandling/ Man- Made Accident of the item you bought.
If you did not receive your parcel after the guaranteed period of 60 days, kindly send an email to Customer Care(Support@fanerysue.com) for us to follow up with your case. At Fanery Sue, we have 100% Guarantee Receive Policy that will cover you, ensure you will receive your goods within the period of 60 days. Please contact us within 7 Business days and we will craft a new one and send it to you for FREE! If you fail to respond or provide information required within the time period, we will treat it as item has been well received. We will not be responsible for your lost item if you provide us the wrong shipping address.
For customer service please contact: Support@fanerysue.com or fanerysue@gmail.com
Names, dates, special words, Roman numerals, coordinates, and symbols (e.g. heart, moon, star, etc.) can all be customized.
Upload the photos with high resolution and confirm the effect of your personalized jewelry before submitting the order.
For complex symbols, please contact us by phone/email after placing the order. For more questions about customization, please visit the FAQ page.
The Significance of Engraving for Identification Purposes
Engraving plays a crucial role in memorial identification, providing a permanent way to distinguish and personalize an urn. Here are several important reasons why engraving is significant:
By incorporating engraving, you ensure that the memorial not only honors your loved one’s memory but also adheres to practical and regulatory needs, offering both emotional and practical benefits.
Now, ordering personalized memorial jewelry is a breeze with our simple, streamlined process. Start by personalizing your design through our available options, uploading a high-resolution photo and the text you want to engraved, choosing a font.
Click preview, you can see the preview effect of jewelry. Then add the product to your shopping cart and choose to buy. If you would like to learn more about custom products, please visit the FAQ page.
When you place your order, all products information will be displayed on the order page, including shipping time and customization information.
Standard delivery time is 11-19 days. You can also choose expedited service for an additional fee, which usually takes 5-8 days.
Overall rating: 4.8 / 5 from 747 reviews.
It's always painful to lose a loved one, whether furbaby or human. After the recent passing of my Tiny Cat I knew I wanted a way to keep her close to my heart.Luckily my daughter received a memorial necklace from her stepmother about a year ago that has instructions so I'll refer to that when the time comes. Overall I am delighted with my necklace.
I could not have been more satisfied when I received this sooner than expected and it was perfect. Exceeded my expectations!
Amazing customer service! I was unable to get the customized order like i wanted, so i contacted the seller and they were able to correct it! Got here almost a month before it said it would. Received at the beginning of June instead of the end! Great product, brought tears to my niece in laws eyes! Her granddaddy meant everything to her & this was the perfect gift!! Thank you fanery sue!!
Amazing necklace.. lost my sweet boy to DCM and I still break down every single day.. he was my soul cat & this necklace has given me a little peace knowing he's by my heart every single day. RIP my love..
Absolutely beautiful! Amazing quality and was right on time. I'm so in love!
Beautiful it's the last trip my two sons took together.
Hello, My mother, my sister and I are overly pleased with the results of the photos on the keepsake necklaces. We would definitely recommend your business and products in the future. God bless you all Eva and Virgil Washington Jr. family members
Great!
Absolutely love it
I ordered 3 and they are perfect. The quality is great. The value necklace urns are great and the sturdiness is great. I can have my daughter with me whenever I go. Thank you so much. Perfection ??
These necklaces are very beautiful and turned out amazing! Very beautiful tribute for my sweet Onyx ?? Definitely reccomend
I love the necklace but it did not come with the tools to put the ashes in the necklace which is needed. I was disappointed about that because I ended up having to use a paper to put my father's ashes in the necklace ??
I��m really impressed with the quality of this necklace. The picture is very clear and beautiful and the engraving is just how I wanted it. My only complaint is that there is a very tiny chip on one side of the necklace, it��s small so I��ll just deal with it.
My Pop died recently due to complications from Covid. I ordered this urn necklace for myself. It is way better than I could have imagined. I am so happy with how it turned out! Buy this product you will not be disappointed!
This definitely turned out way better than I thought it was going too. It comes with a funnel to put your loved ones ashes in it. I bought this for some of my dogs ashes to keep him close to my heart. The length is everything I wanted.. the engraving was perfect. Definitely recommend buying this.
I love this necklace so much. It took a while to arrive, but it was worth the wait. It has a good weight to it and the funnel is extremely helpful when putting in the ashes. Definitely a piece people stop and stare at which i love because it opens up a conversation about my beloved Toby. I definitely recommend this product.
I bought this for a friend & she absolutely loved it, she lost her dog around the same time I lost my dog, & I know her dog meant a lot to her just like my dog meant to me, now she can carry a little piece of him every where she goes, it took a few weeks to come but it was worth it, good things are worth the wait ??????
The first one that I received was crooked. So, I requested to send the product back. The company contacted me within 4 hours and I was told that it would be re-made.I just received the new one and I am thrilled with it!The picture quality is excellent and such a great value. It is very sturdy, including the chain that comes with it.Their customer service was excellent!
I was not expecting it to be this perfect. I cried as soon as I seen how beautifully this item came to be. The quality is beyond my imagination and I love it as much as I loved my baby girl that now rests in Heaven.
This item is from another country, so with today's mail delivery times, it took almost 5 weeks, but well worth the wait! The piece is beautiful, had weight to it and the chain is perfect and comes in a nice box.
Absolutely perfect!!! My precious little senior chihuahua, Kaira passed away very suddenly from a suspected heart attack. She was the sweetest little girl in the world & I was desperate to memorialize her asap to help my grief & this beautiful pendant was a breeze to order.
I was concerned getting something custom on the Internet, but I��m glad I did. This turned out better then the listing showed. It has a solid glass cover over and actual picture , not etched, but full bright color. It��s heavy. I suggest to put a little superglue when putting the closer back after adding ashes, if it comes apart there you will loose the whole thing. While I don��t want to purchase another one any times soon, I��m hoping this company is around if I ever need another. Also, came in weeks before promised.
I love my photo necklace that has some of my dog��s ashes in it so I can always have her close to my heart.
My dog Baby was always with me when she was alive. She went to work with me and everywhere else. She passed away and I have really felt her absence.I bought this excellent product to honor her.
I haven��t worn it yet so I can��t speak to durability but it looks sturdy. I��m pleased with this purchase and I would buy again and recommend.
I do not write reviews but, I'm so impressed I absolutely had to this time.I ordered this for myself and I absolutely loved it! I wear it every day and I it has held up pretty well considering how much I absue it.
I ordered this piece so that I could put my dogs ashes in it to go on a keychain that I had made for my other dog. It even came with a convenient little funnel which makes things sooo much easier when it comes to transferring ashes.
This urn necklace is absolutely beautiful. So well made and great quality. Her picture is very clear and centered. Very sturdy chain. I put some of my dogs ashes and her hair in it. I was extremely pleased with this product. I had a question for them and they answered me very quickly. If you want a quality made product I highly recommend this company.
The customer service was wonderful. Expect a great product from this seller. Thank you so much!-A.P.
The first urn necklace I got was not holding up well so I decided to get this one and I am absolutely in love with it! I probably did over glue it by gluing the threads with a little gel super glue and carefully put a small amount of clear silicone caulk around the top after sealed, just because it makes me a little nervous about the screw being at the top. Looks beautiful and memorialized my fur-baby perfectly.
Seller did an amazing job, exactly as described, nice & sturdy material, beautifully made, highly recommend
I was impressed with the clarity and quality of the photo on the urn necklace. It truly captures my pet's spirit.
I love that this store offers the option to choose from different materials for the photo cremation urn necklace.
Photo Cremation Urn Necklace for Ashes Custom Engraving Pendant with Filling Tool
I love that this store offers a variety of necklace chain lengths and materials to choose from.
I would highly recommend this store to anyone looking for a personalized photo urn necklace. The quality and customer service are top-notch.
I ordered a photo cremation urn necklace for myself, and I wear it every day as a reminder of my loved one.
Photo Cremation Urn Necklace for Ashes Custom Engraving Pendant with Filling Tool
The personalized photo urn necklace is a great way to start a conversation share the memory of a beloved pet with others.
The personalization process was easy and straightforward, and the customer service was very helpful.
The photo cremation urn necklace is a great way to keep a small amount of my loved one's ashes with me at all times.
Photo Cremation Urn Necklace for Ashes Custom Engraving Pendant with Filling Tool
I love that this store offers the option to choose from different materials for the photo urn necklace.
Welcome to Fanery Sue, where we believe in celebrating life's precious moments through unique and personalized jewelry. Our passion lies in creating exceptional picture necklaces that capture memories and keep your loved ones close to your heart.
© 2026 Fanery Sue, All rights reserved.
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