If you notice that the photo appears improperly cropped in the preview, don’t worry 😊 Our team will professionally adjust it ✨ before production. Feel free to place your order with confidence! 💖📸
Product information
DELIVERY & SHIPPING
Delivery Time= Processing Time + Shipping Time
We ship worldwide. If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.
Location We Ship To
We ship worldwide. If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.
PROCESSING TIME
Processing time differs from product to product. All items are made-to-order and request 3-5 business days to handcraft.
SHIPPING TIME
Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within these time frames that are listed on each product page.
Method
Production Time
Estimated Time of Arrival
Price
Standard Shipping
($0.00 - $49.99)
1-3 days
11-19 workdays
$5.99
Standard Free Shipping
(For orders $50 and up)
1-3 days
11-19 workdays
Free
Expedited Shipping
(Do not use PO box address)
1-3 days
5-8 workdays
$29.99
SHIPPING INFORMATION
Please note that the shipping address will be taken from PayPal records (PayPal checkout model). If your shipping address is different from your billing address, please specify this during checkout.
The address can be changed before we ship your orders. However, we are unable to change the shipping method or address once we ship your orders.
Please note that it is the customer's responsibility to provide us with a correct and complete shipping address.
Please provide recipient’s first and last name, phone number and residential or office address in case we are unable to deliver the package successfully.
Regarding potential delivery delay due to the impact of COVID -19, please consider to place your order earlier incase you can't receive the package in time.
TRACKING AN ORDER
You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier's package-tracking site. If you require further tracking information, please contact us.
When your orders are shipped, you will receive a shipping notification email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped.
Refund & Cancellation
When it comes to hand made item/ personalize item, the production will involve a lot of complicating process which includes Design, Melting, Shaping, Engraving, Polishing and Electroplating. Therefore, a single mistake could consume a lot of time and money. In order to get both Buyer and Seller’s interest protected, we come out with a refund & cancellation policy as below:
If there is any changes to be made to your order (For example: name, color or size), we would gladly to help you change it as long as the production process has not begin. Kindly contact us immediately, best within 24 hour if you wish to do any changes to your order. We will start to process your order using the detail provided from the “order note” with 24 hour of the order created.
Once production has begin, cancellation that is made will subject to 30% restocking fee, based on item’s price. This means that we will only refund you partially, giving you back the 70% of the payment made. The reason is because the item is made to order, it can no longer resold as new. Restocking fee often includes raw material used, human cost and handling fee.
If you had ordered but didn’t provide any information such as “Name” at the “Order Note” We will hold your order until we are further notified on what to do. If you wish to cancel at this time, we will give you 100% refund since we haven’t begin the production yet.
Due to High Demand &Custom Made Item would undergo complicating production process, please allow 3-5 business days for us to produce your goods (excluding shipping time). No Cancellation can be made once the item has been shipped out.
If you received damaged goods/ faulty goods due to seller mistake, we will fully refund to you or resend a new item for you as a compensation. No need to be return. Please contact us within 7 days Business days of receiving the parcel. We will handle your return request and arrange the replacement for you within 60 days.
All Dispute Refund will be paid within 1 week from the date of cancellation.
The Policy begins from the time you make the purchase.
We Do not accept return or issue the refund if:
Your order does not meet with your expectation due to factors within your control (e.g. sending wrong product information to seller due to typo error, select wrong font, choosing wrong size and metal color)
Your order does not arrive due to factors within your control (providing wrong recipient’s name, wrong address, etc)
Your order does not arrive due to exceptional circumstances outside our control (e.g. order delayed by shipping company, delayed by a natural disaster, item not cleared by customs).
You don’t need the item anymore for personal reasons.
All the non-quality problems of customized item are not refundable (Rough Handling Delicate Item upon receive the parcel)
EXCHANGE & RETURN
At Fanery Sue, We ship worldwide and fully aware that things might gone wrong during the delivery process. We always Strive our Best to Provide Our Clients the Best Shopping Experience Online we can. We come out with the following solutions if you’re not happy with the purchase:
If you have an issue upon receiving the goods (faulty or damaged), kindly snap pictures of damaged goods and send an email to Customer Care(Support@fanerysue.com) for us to follow up with your case. Please contact us within 7 Business days of receiving the parcel, we will arrange to do the Craft a New one for you Absolutely Free within 60 days. Failing to respond or provide information required within the time period will be treated as item received in good condition.
We will not be responsible to any Mishandling/ Man- Made Accident of the item you bought.
If you did not receive your parcel after the guaranteed period of 60 days, kindly send an email to Customer Care(Support@fanerysue.com) for us to follow up with your case. At Fanery Sue, we have 100% Guarantee Receive Policy that will cover you, ensure you will receive your goods within the period of 60 days. Please contact us within 7 Business days and we will craft a new one and send it to you for FREE! If you fail to respond or provide information required within the time period, we will treat it as item has been well received. We will not be responsible for your lost item if you provide us the wrong shipping address.
Create your own special personalized photo necklace with 2 photos. This necklace has always been a fashion and romantic expression of love, which carry the most precious memory you want to cherish. This charm picture necklace is the perfect keepsake! Whether for Yourself or a Loved One. It offers exceptional craftsmanship that is fit to be classic in your family.
Made of quality stainless steel
Chain length: 1×24''
Pendant diameter: 2cm
Comes with a jewelry box2
Names, dates, special words, Roman numerals, coordinates, and symbols (e.g. heart, moon, star, etc.) can all be customized.
Upload the photos with high resolution and confirm the effect of your personalized jewelry before submitting the order.
For complex symbols, please contact us by phone/email after placing the order. For more questions about customization, please visit the FAQ page.
The Significance of Engraving for Identification Purposes
Engraving plays a crucial role in memorial identification, providing a permanent way to distinguish and personalize an urn. Here are several important reasons why engraving is significant:
Permanent Identification: An engraved memorial ensures that the urn can be easily identified over time. Unlike paper labels or temporary tags, engraved information is durable and remains legible despite wear and tear.
Personal Connection: Engraving adds a unique touch that reflects the personal history and identity of the deceased. This personalization fosters a deeper, more meaningful connection for family and friends as they remember their loved one.
Practical Requirements: Some cemeteries have specific regulations that necessitate direct engraving on urns. This helps maintain consistent records and prevents confusion, making it easier for cemetery staff to manage and locate memorials.
Security and Return: In the unfortunate event that an urn is misplaced or lost, the engraved details provide essential information needed to return the memorial to its rightful place. This added layer of identification gives families peace of mind, knowing that their loved one's memorial can be recovered and properly restored if necessary.
By incorporating engraving, you ensure that the memorial not only honors your loved one’s memory but also adheres to practical and regulatory needs, offering both emotional and practical benefits.
Now, ordering personalized memorial jewelry is a breeze with our simple, streamlined process. Start by personalizing your design through our available options, uploading a high-resolution photo and the text you want to engraved, choosing a font.
Click preview, you can see the preview effect of jewelry. Then add the product to your shopping cart and choose to buy. If you would like to learn more about custom products, please visit the FAQ page.
When you place your order, all products information will be displayed on the order page, including shipping time and customization information.
Standard delivery time is 11-19 days. You can also choose expedited service for an additional fee, which usually takes 5-8 days.
FanerySue
Let's create an eternal bond, capturing those warm moments together.
Customer Reviews
Overall rating: 4.9 / 5 from 95 reviews.
I absolutely love these picture pendants! I’ve already ordered several as gifts, and they truly deserve a solid 5 ⭐. My only wish is that I could choose different chain styles and sizes when ordering. Either way, I’ll definitely be placing another order soon.
The personalized heart necklace is a beautiful tribute to my beloved pet. The golden color is stunning, and the engraving adds a special touch. I'm very happy with my purchase.
I am beyond happy with this personalized golden heart necklace. The engraving is elegant, and the overall quality is fantastic. It's a sentimental piece that I will always treasure.
The engraved heart locket is a beautiful piece of jewelry with a personal touch. The quality is exceptional, and the engraving is elegant. It's a lovely gift that my girlfriend adores.
I'm incredibly happy with this personalized heart locket. The craftsmanship is excellent, and the engraving is stunning. It's a meaningful piece that reminds me of my loved one.
This personalized golden heart necklace is a precious reminder of my dear parents. The quality is excellent, and the engraving adds a personal touch. I'm so grateful for this beautiful piece.
I purchased this engraved heart locket for my wife, and she was absolutely thrilled. The craftsmanship is excellent, and the personalization adds a special touch. It makes for a perfect gift.
This golden personalized heart necklace is a stunning way to celebrate a milestone in my life. The quality is exceptional, and the engraving is thoughtfully done. I can't recommend this piece enough.
This personalized necklace is a cherished reminder of my dear friend. The quality is exceptional, and the engraving is elegant. I highly recommend this piece for anyone seeking a heartfelt keepsake.
The craftsmanship of this personalized heart necklace is truly remarkable. The golden color is lovely, and the engraving adds a unique touch. It's a beautiful way to express my love for my husband.
This golden heart necklace with personalized engraving is a lovely way to celebrate my anniversary. The quality is impressive, and the engraving is done with care. I highly recommend this as a special gift for a loved one.
This engraved heart locket is a delightful way to honor my late mother. The quality is impressive, and the personalization is a thoughtful touch. I highly recommend this piece.
I bought this personalized heart necklace for my mother, and she was absolutely delighted. The golden color is gorgeous, and the engraving adds a personal touch. A truly heartwarming gift.
I purchased this personalized heart necklace for my wife, and she was thrilled. The engraving is delicate, and the golden color is stunning. It's a meaningful piece that she cherishes.
I absolutely love how beautiful these pendants came out with chain, they are double sided, I purchased 5, received so many compliments ordered 2 more for family members was delivered quick will definitely be purchasing more.
I got this because my gma pass away 2020.. I was expecting it next month it came a day before her birthday.. Thank you so much.. I will order more.. I'm so excited.
The product is really nice in person. The picture came out fitting and it's not blurry. My review picture is but it's really nice over all. Great for a gift.
It was absolutely perfect. Clear pictures and put together well. I thought for sure, purchasing a necklace with such a low price that the chain would be extremely thin and dainty but no, it was perfect. I purchased this for my son after his dog passed away and he loves it. The chain was a little longer than I expected, (my son can slip it on and off over his head) but I would rather it be longer than short. I love it, and would definitely purchase again in the future. Also it did not take as long as stated to arrive.
My best friend who I call my uncle passed away in July this year and I have not been the same but I got this necklace to Wear every day with me to remind me of him
So I just received my necklace today and I am 100% satisfied with the outcome of what I ordered. The picture quality is beautiful, the gold tone of the necklace looks good not cheap looking. Overall I love how it looks. I will update a final review a few months from now.
This necklace is absolutely perfect. I paid for expedited shipping and it only took 8 days to process and arrive at my door. It seems very sturdy and I will wear it every single day to keep my sweet fur baby close to my heart. The photos are clear and are cropped exactly as I chose. It doesn't feel or look cheap at all. I will definitely be buying more.
I have wore this constantly! It is very sturdy & I purchased it in memory of my mother. I had an old photo of my parents on one side the other side has my hand holding my mother's hand shortly before she died. This necklace is so special to me. The maker even emailed me to send another photo as a the first one i sent wouldnt have been clear enough to use. I appreciated that so much. Shipping is quite some time but don't let that discourage you. Its worth the wait.
I love this company and have ordered several pendants already! The only downside is that the picture in the pendant came out too bright again, so it’s hard to see the fine details.
I ordered the necklaces for my daughters after the passing of their Daddy/Husband. I reviewed them and loved how they turned out. I’m sure they’ll love ❤️ them. Thank you 🙏